Introduction

The main objective of —CruiseCaller — is to help travellers to compare & book travel services, including but not limited to flight, hotel, travel packages with us. The website has an integrated search engine that lets users find, compare, and book their travel without any struggle. However, visiting the CruiseCaller official website & to make travel reservations, you agree to accept the "Terms and conditions' ' document. These set forth terms are associated with all travel-related transactions made through the website and are subject to the legal obligations.

"Terms & Conditions" published on the website is a legal agreement between customers and CruiseCaller. Whether you are using CruiseCaller for the first time or you are an active user, then go through all the terms & conditions respectively followed by the documents. It helps the customer's to access and use of CruiseCaller website, including but not limited to any content, and services displayed on cruisecaller.com. The Website is exclusively designed with the sole purpose of assisting customers in availing travel information, finding the availability of flights and hotels, and making valid travel reservations.

Agreement Applicability:

Here in this "Terms & Conditions" document, "we," "our," and "us" refers to CruiseCaller and "their," "users," "you" or "customer" refers to as Customers/visitors/Users landed on the website with a purpose to avail travel-related services. Your use of the site signifies your acceptance of the regulations mentioned herein. If you don't agree to accept the terms set forth, then it is advised to withdraw the use of the CruiseCaller immediately.

General Disclaimer:

Your agreement to the "Terms & Conditions" published on the domain name "cruisecaller.com" clearly states your acknowledgment that cruisecaller.com works as an online platform that has been exclusively created to assist travellers from all across the world to plan their journey. It is committed to assist travellers in finding flight and hotel deals at competitive fares. By using, registering with, or visiting CruiseCaller, including but not limited to enquiring or purchasing the services, that you can see on the domain name "cruisecaller.com, and by clicking on "I have read and agree to the terms and conditions," you hereby accept and agree that:

• You are a prospective service user.
• You are authorised to enter the Terms and Conditions.
• You authorise the transfer of payment for services requested or availed from CruiseCaller, either via phone or online.
• You agree to be bound by all the terms mentioned here in the Terms and Conditions and any other documents incorporated by reference set forth.
• Your age is more than 18 years on and before the date of your travel.
• All data and information provided by you to avail travel services through CruiseCaller are true, accurate, and complete.
• CruiseCaller, in its sole discretion, reserves the right to ask or request related documentation for any bookings that need verification from the cardholder. Cancellation may occur if the requested documents are not provided.

Website Usage

CruiseCaller grants you a limited, inviolable, non-transferable licence to access cruisecaller.com according to the "Terms and Conditions” document mentioned herein.

• You can only use cruisecaller.com to book airline tickets and make hotel reservations. Users shall not access or visit the website for other purposes, including but not bound to false or fraudulent reservations or booking
• You must not make bookings in the name of any concocted identity
• You must not use any device, software that would affect or may affect the normal functioning of CruiseCaller' website.
• You must not take any action that might impose a burden on the functionality and structure of the CruiseCaller.
• You are under no circumstances permitted to post or transmit any unlawful, menacing, foul, indecent content or any material that could encourage or constitute acts that could result in any criminal offence or attempt to commit a criminal offence, or end up in civil liability cases, or otherwise breach any law.
• Furthermore, you are not permitted to publish any information which comes under following conditions: (a) breaches the rights of other users or violates their privacy or confidentiality, (b) is protected by copyright, patent, trademark or other unshared rights, without the written consent of the owner for such right, (c) contains a bug, virus, or any other harmful, malicious files or programs, or (d) is used to illegally abet against another person or organisation under influence of regressive competition.
• You shall be solely responsible for any loss or damages that happened due to breaching of copyright, trademark, or other unshared rights, or any other losses resulting from your use of cruisecaller.com.

Membership Eligibility Criteria

Users, less than 14 years of age, are not allowed to participate, visit, or book the travel-related services like flight, hotel, trip packages through CruiseCaller. A user over the age of 14 years can form legal contracts under the currently applicable law. If you are using the website, then it signifies that you accept and agree that you are at least 14 years of age, and that:

• All registration information that you submit is true,
• You shall make sure of the accuracy of such information, and
• Your use of the Website and Services displayed on cruisecaller.com does not breach any applicable laws. Your Account (registered on the website) may be terminated or deleted without warning or consent if we find that you are under the age of 14 or that you are violating any applicable laws, rules, or regulations.
• You accept & agree that you will not show or portray yourself as another user of the Website.
• You hereby explicitly acknowledge and agree that you yourself and not CruiseCaller shall not be held responsible for your damages or losses (whether indirect or direct) caused by illegal use.

Links to Third-Party websites

When any user chooses to purchase travel-related services from CruiseCaller, he/she allows us and our booking representatives to use third party sites, but not limited to Banks and other payment gateways, selected by the customer for retrieving the requested information.

To register themselves, the user shall create a password. When any user chooses to purchase travel-related services from CruiseCaller, he/she permits us and our booking representatives to get access for third party sites, However, it’s not limited to Banks and other payment gateways, selected by the customer or on their behalf for retrieving the requested information.

To register themselves, the user shall create a password. Users are liable for maintaining the confidentiality of the password and the account. Customers will be held responsible for all activities that occur while using their passwords or accounts. It is the sole responsibility of the user to notify us instantly in writing of any unauthorised use of their password or account or any other security threat or breach. We shall not be held responsible for any damage that may have occurred as a result of unauthorised use of the user's password or account, either with or without the user's consent.

Fees Payment

CruiseCaller, in its sole discretion, is authorised to charge some fees for the reservations, followed by the transaction fees against the certain completed transactions for the services (flights reservations and hotels). Moreover, CruiseCaller also reserves the right to make the fee changes from time to time, without prior notice or written consent.

The Users or/ and Customers shall be held responsible for all charges, taxes, applicable service fees, duties imposed against the booking of travel-related services made available on the domain- cruisecaller.com.

If we have charged less amount for services listed because of any technical or other reason, then we in our sole discretion reserve the right to deduct/charge/claim difference in amount.

If there is any hike in the price charged by the CruiseCaller due to any update in the tax rates or imposition of new taxes by the Government, then the customer shall have to pay the applicable fees.

If, under any circumstances, the flight booking isn’t confirmed because of any reason, CruiseCaller will immediately process the refund and brief you about the same.

• Airlines Fees and Service fee may reflect two different Charges on your account.
• CruiseCaller will charge the fees on all the changes, refunds, however, in case of flight cancellations and future credits that will be charged on the basis of per ticket & per passenger.
• However, you don’t have to pay any fee for the transaction service that includes booking & post-booking service fees that are subject to change without notice. The airline fees are in addition to the airline followed by the supplier imposed fees and charges.
• Most of the airlines on CruiseCaller provide non-refundable fares. On the other hand,Airline Refunds/Future credits are part of the airline fare rules, policies and procedures.
• Important Note: The fees for any service can be changed without notice. Moreover, PASSENGERS HAVE TO PAY THE FINAL TOTAL PRICE AS MENTIONED FOR CHANGE OR VARIANCE IN THE SERVICE FEES. Please review the total final price carefully.

Air Fares

All fares published on domain cruisecaller.com are in USD. Airfares quoted are tentative and are subject to change at any time without any written consent. Ticket fares are only guaranteed if the transaction has been confirmed at the suppliers’ end.

The aviation industry is highly dynamic, and the majority of the air carriers change their fares without notice. In case, if there is any increase or decrease in airfare after a flight booking request has been made to us that affects your reservations fares, CruiseCaller will notify you of the fare changes before taking any further steps.

All flight bookings are non-refundable after 24 hours unless otherwise stated in applicable fare rules. Airfares shown to you are generally excluding airline baggage fees. In some cases, if you want to make airline reservations for Business Class/First Class, the passengers may find both or First/ Business Class fares on the result page that depends on the airlines’/suppliers’(as every airline has different travel classes). You are requested to check the booking itinerary carefully before confirming the reservations.

Confirmation

In most of the cases, users are notified with a confirmation email prior to issuing of confirmed flight tickets. The notification sent to the users no way signifies that the booking has been completed, and the ticket is confirmed. Users are advised to wait until they receive a ticket number via email. Conventionally, you will receive e-ticket confirmation within 24-48 hours, and before 72 hours for flights to any international destinations. All reservations or bookings are not guaranteed until ticketed.

In some cases, there may be changes in the fares & will get revised by the Airline after the confirmation of a flight booking. CruiseCaller will provide you with any information about the changes in fare, and we shall not be held responsible for - finance or otherwise, for any such fare changes made from the supplier’s end. We will inform you through email mentioning the new fare as quoted by the suppliers or service providers (airline). Users may either cancel or make reservations at the applicable new airfares.

In such cases, Users at their sole discretion, the travellers are eligible to cancel the flight booking without any charges. Moreover, if there is a change in fares prior to flight booking or before you need to pay for the card. Although, there are airlines with different, pre-defined policies and conditions concerning schedule changes, which are beyond CruiseCaller’ purview.

Baggage Policy and Fees

Airfare quoted published on the domain "cruisecaller.com" doesn’t include any baggage fees. If the user wishes to check-in baggage, they shall be liable to pay an additional baggage fee to the airline at the time of flight reservation online or during check-in. Majorly, all airlines charge an extra fee for baggage, even if it is the first Check-in baggage. We suggest you travel light if you want to save these extra applicable charges. To find the baggage fees for each air carrier, please check the Airline's Baggage policy page of that specific website. Baggage fees are determined by the size, weight, and pieces of the checked bag.

Termination

CruiseCaller holds the sole authority to terminate the user agreement and terms and conditions and/or the access to any services at any time due to any reason, including but not bound to any illicit use of CruiseCaller or you fail to obey the clauses mentioned terms and conditions. Such termination may not affect flyers' right to relief to which CruiseCaller and its third-party providers and distributors may be responsible. Upon termination of terms and conditions, all rights granted to you will be terminated and revert to CruiseCaller and its alliances, third party, or distributors, as applicable.

Comments and Concerns

If you have any concerns, feel free to contact us by emailing us at

Fees and Exceptions

The passengers may have to pay a service fee that you need to pay along with the cost and fees charged by each Travel Supplier, as specified below. The fees charged are applied on a per-passenger and per-ticket basis and are typically non-refundable.

Post-Ticketing Service Fees For CruiseCaller

Notes:

• Your account may show two separate airline fees and service fee charges.
• Passengers occupying a seat, including adults, children, infants with a seat, and senior citizens, are responsible for paying fees.
• A per-passenger, per-ticket basis service fee will be charged for all flight changes followed by the refunds, cancellations, and future credits.
• Moreover, similar to the booking fees, post- flight reservation service fees, including the fees mentioned above, are non-refundable and may change without prior notice. Our fees are additional to any fees or charges imposed by airlines or other suppliers.
• Most of the airline tickets we offer do not offer any refund. However, airline refunds and future credits are based on the airline's fare rules, policies, and procedures.
• For Private/net/JCB/tournet fares, we will calculate the service fee as the difference between the net and public fares., plus the fees mentioned above for public fares.

Refund Policy

Typically, service fees from the travel agency, airline tickets, and purchased trip protection insurance are non-refundable if 24 hours have passed since the booking was made. However, we may consider refund requests only if the following criteria are met:

• The passenger(s) must have contacted our customer service representative via phone to request a refund or waiver.
• The airline or designated end supplier must have a policy for processing refunds under the fare rules.
• A refund request will only be valid if the passenger is not considered a "no-show." If a passenger does not show up at the airport before the scheduled departure time of their flight, they will be classified as a "no show." Please be aware that bookings marked as "no show" are not eligible for a refund.
• We may only process the requested refund if we can obtain waivers from suppliers. CruiseCaller cannot specify the exact time frame for processing a passenger's refund request, as the process follows a fixed order. Once a passenger requests a refund from our travel agent over the phone, we will send an email notification to confirm receipt of the request and provide a unique tracking number.

However, this notification is only an acknowledgment of the request and does not imply eligibility for a refund. Apart from receiving the refund request from the travers, we will coordinate/work with suppliers, such as airlines, to obtain a waiver based on their rules and inform you of their decision.

Please note that service fees charged by CruiseCaller for original flight bookings are non-refundable, and the decision to grant a refund lies solely with the end suppliers.

In case of an approved refund, it may take seven or more working days for the refunded amount to appear on your credit or debit card statement. Suppliers typically charge a penalty for refunds.

The entire refund process can take 60-90 days from the time of the refund and cancellation request to receive credit in your account. Additionally, CruiseCaller will charge a post-ticketing service fee, as applicable, on a per-passenger, per-ticket basis, in addition to any refund penalties imposed by the airline. If the supplier approves the requested refund and airline rules permit such refunds, they will consider a waiver. If the airline does not accept the refund, we will refund only our post-ticketing service fees, which do not include our booking fees for the original travel reservations or bookings.

Promo Codes

• CruiseCaller' promo codes are applicable only for online bookings, but most can be obtained by speaking to our customer service representative over the phone.
• To receive promo codes via email, we recommend subscribing to our newsletter.
• Promo codes provided to customers are exclusive and non-transferable. They cannot be combined with other offers, sold, or bartered. Moreover, they cannot be redeemed for cash.
• The maximum discount offered by CruiseCaller promo codes is up to 30%.

To receive a discount as a promo code, you must enter a valid code on the payment page. Please enter the exclusive promo code provided to you to ensure the discount is available.

If you encounter any technical difficulties preventing you from applying the coupon code, you can refuse to use flight or other travel services. After payment and ticket issuance, applying coupon codes is not possible.

Please be aware that email promo codes sent to customers are subject to change and may be modified or withdrawn without prior notice.

FARE CHANGES AND POST-PAYMENT PRICE GUARANTEE

In case of any modifications to airfare prices before payment processing, you shall receive a notification. Subsequently, you can accept or decline the transaction upon receipt of the notification. You will not be charged if you choose to decline.

CruiseCaller Post Payment Price Guarantee

CruiseCaller provides a guarantee to block the total final quoted price of airline tickets, regardless of any changes in airfare prices, upon successfully processing the payment through a credit or debit card.

PAYMENT ACCEPTANCE POLICY

• Your account may reflect two different airline fees and service fees.
• Although, the service fees for respective changes, compensation, cancellation, and future credits will be applied on the basis of per-passenger/ticket basis.
• However, the post-ticketing service fees, which include transaction fees, are not liable to provide the refund and may be changed without prior notice. Our fees are separate from any fees charged by the airline or other suppliers.
• The flyers will not be refunded for most of the airline tickets offered by us. Moreover, airline refunds and future credits are subject to the respective airlines' fare rules, policies, and procedures.
• Please note that all service fees are subject to change without prior notice. However, the final price as quoted will be charged to you irrespective of any changes or variations in the service fees. Please review the total final price carefully.
• Credit and debit cards issued within the United States, Canada, and many other countries are accepted by us. Additionally, we accept billing addresses of AE/AP.

Important Note:

• We will notify you within 24 hours if your form of payment (credit/debit card or any other mode) is not accepted for any reason. For non-credit/debit card payment methods, the notification may take longer than 24 hours.
• The final total price may be charged to your credit/debit card in multiple stages in US dollars.
• We will only send confirmation of all bookings, including car rentals, tours, and hotels, to the email address provided during the reservation process. Please note that in some cases, pre-payment may be necessary to receive confirmation.

To safeguard against potentially high-risk transactions, we reserve the right to delay the processing of such transactions until they have been verified as safe by our credit card verification team. This may involve us reaching out to you or your bank to confirm the transaction's validity.

TICKET DELIVERY

• The majority of tickets are e-tickets, but in some cases, paper tickets may be issued for reservations.
• If e-tickets cannot be issued for a reservation, CruiseCaller will send paper tickets through a secure delivery mode using a reputable courier company. The applicable shipping charges will be deducted from the credit holder's account, as published on our Site. We recommend that you review the shipping charges before making any bookings.
• These shipping charges are displayed before the booking is made, and you can decline the purchase of tickets to avoid these charges.
• CruiseCaller is not responsible for any errors made by the delivery company. We will try to arrange redelivery, but we cannot guarantee timely delivery. If you provide an incorrect address, you must pay an additional fee to the delivery company to change the address, and you’ll receive the bill on the same credit card that was used to make the payment. If an e-ticket is issued, the ticket information then access to the official website for the other details.

PAYMENTS: CREDIT CARDS/DEBIT CARDS

• All credit cards used for payment are required to have verified billing addresses in the U.S., Canada, or other countries.
• Bookings and fares are not guaranteed until the supplier tickets them.
• Bookings for car rentals, hotels, and vacation packages are not guaranteed until you receive an email containing a confirmation number.
• When you provide your credit or debit card information to complete a purchase, we request approval for the anticipated transaction amount and hold it temporarily. If we cannot confirm your booking for any reason, you will not be charged, and we will request that your bank release the hold. These funds are subject to the hold and will not be available for other purposes.
• If your card is declined for any reason, we will notify you within 72 hours.
• Submission of your credit card information does not automatically guarantee any reservation.

CruiseCaller will only be held responsible if your credit or debit card is approved or charged for any reason, such as the airline's inability to confirm the booking or insufficient funds in the credit card.

We will provide you with alternative options if airfares increase, and you retain the right to cancel the booking at no additional cost. Once the ticket is ticketed at the initially quoted price, it cannot be canceled or refunded.

CruiseCaller uses strict safety measures for credit card payment processing, and any fake transactions are reported to the airlines, airport security, and other law enforcement agencies.

By making a credit card transaction, you agree to be held responsible for all transactions. You will not dispute charges once your tickets or other products have been shipped or delivered via email confirmation.

In case of credit card disputes or chargebacks, you agree to repay CruiseCaller for the purchase made on our website.

However, in most cases the credit card transactions through our Customer Support are recorded and available as proof in case of any dispute.

Online credit card transactions get approved, when the user accepts our Terms & Conditions and continues with the booking.

To ensure protection against high-risk transactions, they will be processed once the credit card verification team has verified them as safe to make the payment. We may contact you or your bank to validate such transactions.

DECLINED CREDIT CARD TRANSACTIONS

If your credit card is declined during the transaction process, we will not process the transaction, and we will attempt to notify you within 72 hours via email. Please be aware that the fare and other booking details are not guaranteed. You are entitled to cancel the booking at no additional cost if there is any change in the airfare, and we will not charge you any service fees for cancelling.>

SPECIAL REQUESTS: SEATS, MEALS, FREQUENT FLYER

Requests for special services such as seat preferences, meal options, frequent flyer programs, and others are only requests, and any fees charged by CruiseCaller to fulfil these requests are non-refundable. You are not guaranteed to be assigned the same seats or receive the requested meals or frequent flyer benefits. CruiseCaller does not promise that such requests will be entertained by the airline.

Therefore, we recommend that you contact the airline directly to confirm these requests before the departure date to avoid any inconvenience.

BAGGAGE POLICY AND FEES

All airlines charge an excess baggage fee for any extra baggage you carry, including for the first checked-in bag. To avoid paying extra baggage fees, we recommend you pack a light.

Baggage fees typically range from $15 to $200, depending on the weight and dimensions of the bag, and are charged for each checked bag. You must pay this fee directly to the airline. Although we strive to keep our baggage fee table updated, we recommend that you contact the airline directly to confirm the latest checked baggage fees and policies.

BAGGAGE POLICY FOR CONNECTING FLIGHTS

If your itinerary involves two or more airlines, you must claim your bags at the connecting airport and check them in again to continue your journey. Please note that if you travel with excess baggage, each airline may charge you an additional fee.

PURCHASING OPTIONAL AIRLINE SERVICES AND PRODUCTS

Depending on the airline(s) in your itinerary, we offer you the option to purchase additional services such as checked baggage and pre-reserved seat assignments. Still, these services will come at an extra cost. Please note that this fee will be in addition to the ticket cost.

Please note that optional products and services are subject to the terms of use and availability set forth by the airline(s). Any fees charged by CruiseCaller for these services are non-refundable, and we cannot guarantee that the airline(s) will honour such requests.

We strongly recommend reviewing the airline's restrictions on purchasing optional products and services. You acknowledge that CruiseCaller is solely a marketing agent for airline optional services and products. Our liability to you for any issues related to such services and products is limited to the purchase cost of these services or products.

If you encounter any issues regarding the use and availability of optional services and products, we advise you to contact the operating carrier directly to resolve the matter.

FLIGHT CANCELLATIONS/ SCHEDULE CHANGES

Flight Cancellations

Please be aware that flight schedule changes and cancellations may occur due to various reasons, including but not limited to the following:

• Airport terminal or changes with gate number
• Peak or low travel seasons
• Natural disasters such as earthquakes, hurricanes, or volcanoes
• Bankruptcy
• Civil unrest
• Fuel prices

Please note that CruiseCaller will not be held responsible for missed, cancelled, or connecting flights due to any airline schedule changes, as stated in our policy.

Policy on Schedule Changes

Please note that policies regarding schedule changes depend on the airline and other factors. Flight changes, including modifications to the departure time, flight number, route, departure/arrival dates, or cancellations, however, may occur due to the operational requirements of each airline. These changes may be made in advance to predict future travel needs or on the same day of travel.

Please be aware that flight cancellations may occur if an airline has discontinued service on certain days of the week or has temporarily suspended service to certain cities.

While CruiseCaller makes every effort to inform customers of any schedule changes, we recommend that you contact the airline directly to confirm your flights within 72 hours of departure.

Before Departure

CruiseCaller will make every effort to notify you via email in case an airline needs to make the changes in any of its flights within 4 hours of your original flight times. We will also contact you using other communication methods provided at the time of reservation. However, please consider our email as the final notice if we cannot reach you.

Please note that tickets will remain non-refundable for changes occurring within 4 hours of the original flight times. Some ticket types may only be refundable if the schedule change is 4 hours. CruiseCaller will not be held liable for flights that are canceled, missed, or do not connect due to scheduled changes made by the airlines.

Departure Date

If you are already at the airport and require assistance, please speak with an agent at the airline's counter. Please note that severe weather conditions may limit available options. It is essential to be aware that weather conditions in your destination or connecting city may be different from those in your departure city. To stay informed about airport updates, we recommend regularly checking the airline's website and weather channels.

In case of severe weather conditions, we suggest that you contact the airline directly on the day of departure for the most up-to-date information and assistance.

Customer Responsibilities

As a customer, you must reconfirm your flights with the airlines within 24 to 72 hours before the scheduled departure. Please check your emails regularly to stay updated on any changes to your flight schedule and respond promptly as necessary.

Customer Notification

Please note that depending on when we receive a change in flight details from the airline and the departure date, CruiseCaller will make every effort to contact you via email at least three times and via phone at least once.

If you fail or didn’t contact CruiseCaller before your departure, it’ll result in missed flight and lose the value of your tickets.

The other consequences will be, you may need to postpone the trip by 1 or 2 days or even weeks before the airline can accommodate you. We recommend that you promptly respond to any notifications regarding changes to your flight schedule to avoid any inconvenience or loss of value.

Services Offered

If you contact CruiseCaller regarding a flight schedule change or cancellation, we will try to assist you by communicating with the airline to find a solution. Sometimes, the only available solution may be to cancel the flight and issue a refund.

However, it is crucial to note that if customers fail to fulfill their responsibilities, such as reconfirming their flights or promptly responding to notifications regarding schedule changes, Moreover, you may miss their flight and lose the full value of the fare. In such cases, other options may not be available.

To help re-protect the customer, CruiseCaller will try to work with the airline(s) involved in your itinerary to find a solution. However, the outcome depends on the policies and procedures of the airline(s) in question. If the airline(s) is/are unable to re-protect the customer, we will request a refund on your behalf. If a flight is canceled, we will contact the airline to explore alternative flight options or discuss a refund. We will make every effort to assist you in finding an appropriate solution.

OVERBOOKED FLIGHTS

Please note that in some cases, flights may be overbooked, and a seat may not be available for passengers with confirmed reservations. Since each airline has its policies for handling such situations, we recommend that you contact the airline directly or call our customer support team for more information on how to proceed. We will assist you in finding a solution to any issues related to overbooked flights.

VISA AND ENTRY REQUIREMENTS

Please be aware that CruiseCaller can only be held responsible if you are allowed entry or transit into a country due to a lack of appropriate travel documents. Therefore, we strongly recommend verifying the entry and transit visa requirements for the country you are entering or transiting through before booking your itinerary. If you need additional information about international travel and meet visa, passport, and other trip related deatils, please get in touch with the consulate/embassy of the destination you are visiting or transiting through or visit www.travel.state.gov.

Please note that purchasing air tickets with CruiseCaller does not guarantee entry into the destination country. As a user, you agree with CruiseCaller isn't responsible for determining a passenger's eligibility to enter or transit through any particular country.Any information provided by CruiseCaller employees should be verified with government authorities, and such information does not indicate responsibility on CruiseCaller's behalf.

GENERAL RESTRICTIONS

• We strongly advise you to confirm your flights directly with the airline as last-minute schedule changes may occur. For domestic flights, the travellers can reconfirm within 24 hours before departure, While travelling to Hawaii and international destinations, it should be done at least 72 hours before departure.
• Upgrades and standbys are generally not permitted and are the sole responsibility of the respective airline.
• Most discounted tickets purchased through CruiseCaller are not eligible for frequent flyer mileage accrual.
• Requests for specific seats will be forwarded to the airline, but we cannot guarantee that they will be fulfilled. Don't hesitate to get in touch with the airline directly for immediate confirmation of your seat or special assistance requirements like "wheelchair" or "stretcher assistance," please get in touch with the airline directly.
• CruiseCaller reserves the right to cancel travel requests to destinations that the United States government has barred.
• Passengers departing from international destinations such as the Caribbean, Mexico, the United Kingdom, and Australia may be subject to departure taxes or duties, which are not included in the initial ticket cost and are collected at the airport.
• The travellers need to pay a fee of about $28 for the travel receipts requested for bookings made a year or more ago to cover administrative costs.

HUMAN ERROR

CruiseCaller take responsibility for any errors our agents make during the booking process. We will make every effort to rectify the mistake promptly. If we cannot do so, we will provide compensation up to the number of service fees collected for that reservation, along with a $50 coupon for future purchases on CruiseCaller within the next 12 months. You are responsible as a user to notify us of any errors within 24 hours of receiving your itinerary.

Please note that, beyond this period, CruiseCaller will not be held responsible for any mistakes.

RE-CONFIRMATION OF ITINERARY

After confirming your booking, it is your responsibility to carefully review and double-check your itinerary's details, including your name, dates, flight numbers, airlines, routing, and any airport changes. If you notice any discrepancies in your itinerary, please get in touch with the CruiseCaller customer support team within 4 hours of completing the booking.

If you cannot contact us by phone within these 4 hours, we will assume that you have accepted the booking as is, and we will not be held responsible for any inconsistencies after that. We recommend thoroughly reviewing your itinerary and saving it for future reference.

UNACCOMPANIED MINOR POLICY

To get the details about unaccompanied minor requirements, restrictions, and applicable fees, you must check directly with the airline. Moreover, the unaccompanied minor policies and regulations for children ages 16 through 18 depend on the airline (ages differ for each airline) travelling alone.

In some instances, some airlines:

• Ask to pay an extra fee to be paid during check-in.
• The airline may not permit unaccompanied minors to travel alone.
• May only permit unaccompanied minors to travel on non-stop flights.

When two or more accompanied minors travel together, the one younger than 18 does NOT qualify as an adult. To learn about the requirements, restrictions, and fees for unaccompanied minors, you should contact the airline directly. Policies and regulations may vary depending on the airline for children ages 16 through 18 (age differs for each airline) traveling alone.

In some instances, some airlines:

• May require additional fees to be paid during check-in
• The airline may prohibit unaccompanied minors from traveling without an adult.
• May only permit them to travel on non-stop flights.

If two or more minors are traveling together, the individual who is under 18 years of age will not be considered an adult.

HAZARDOUS MATERIALS

It is important to note that federal law prohibits passengers from carrying hazardous materials in their luggage and onboard aircraft. These materials include explosives, flammable liquids and solids, compressed gases, oxidizers, poisons, corrosives, and radioactive materials. Such materials include paints, lighter fluids, tear gases, oxygen bottles, fireworks, and radiopharmaceuticals. Violating these laws can lead to imprisonment for up to five years and a penalty of $250,000 or more, as stated in 49 U.S.C. 5124.

EXCEPTIONS TO TRANSPORTATION OF UNSAFE MATERIALS

Notable exceptions include medicinal and toiletry articles in small quantities (up to 70 ounces total) that you can carry in your luggage and certain smoking materials. For detailed information on these exceptions, please get in touch with your airline's representative.

AIRCRAFT DISINSECTION

The process of Aircraft disinsection is called insecticide treatment. Certain countries mandate this treatment to prevent the spread of insect-borne diseases. The treatment is usually conducted by spraying a non-toxic insecticide in the aircraft cabin while passengers are on board. Airlines must comply with these regulations, and passengers cannot refuse this treatment. The information regarding this requirement can be obtained by contacting the embassy or consulate of the country you are traveling to or through or by contacting your airline directly.

RULES AND REGULATIONS CONCERNING HOTEL RESERVATIONS

Essential Points to Consider When Booking a Hotel

• CruiseCaller is not responsible for any changes made by the hotel supplier regarding hotel images, amenities, products, etc., which they have not updated.
• Requests for special facilities such as bedding types or non-smoking rooms are not guaranteed unless explicitly stated by the hotel. Although most hotels may try to accommodate your requests, CruiseCaller or the hotel does not guarantee that the request will be honored.
• Certain rates, such as Government (including Military), AAA, AARP membership, or Corporate rates, require proof of eligibility at check-in. If you fail to provide the necessary identification, the hotel is not obligated to honor these rates.
• Airport shuttle service the hotel provides is subject to availability and pricing. You should always contact the hotel to inquire about the service before check-in.
• All booking bonuses, such as complimentary breakfast or tours, offered by the hotel are subject to availability and change and are under the direct control of the hotel.
• Please note that there will be no refund for unused room nights due to early departures.

Prepaid Reservations

When you make a prepaid reservation, the travellers need to pay a total base Amount which will be charged to your credit card when booking. Although, the other service fees, including resort fees, energy surcharges, and cleaning fees, may be charged on a daily basis. Incidental expenses, including meals, games, wet bar, parking, movies, and phone calls, will also be charged to your credit card. Please note that the rates are only guaranteed when booking and are subject to change.

Vouchers for Prepaid Bookings

At some hotels, a voucher may be required during check-in. CruiseCaller will send the voucher to the email address provided when booking. We recommend you keep a copy of your email confirmation when checking in.

Book Now, Pay Later Bookings

For Book Now, Pay Later reservations, your credit card information will be used to hold your booking until your arrival for check-in. CruiseCaller recommends confirming your Book Now, Pay Later reservation directly with the hotel 24 hours before check-in. Some non-prepaid hotels may require a full deposit for the stay, and these rates are typically non-refundable and do not allow modifications.

Meal Plan

During your hotel stay, you can opt for a Meal Plan that offers different dining arrangements. For instance, if you have chosen an apartment with cooking facilities, you can cook or prepare your meals at your convenience. Alternatively, if you have selected a hotel that provides meals, they may already be included in the price.

The following are the various Meal Plan options that you can choose from:

• Room Only (RO)
• Bed and Breakfast (BB)
• Self-Catering (SC)
• Full Board (FB)
• Half Board (HB)
• All-Inclusive (AI)

Pet Policies

Please note that the pet policies of each hotel may vary, and you need to confirm directly with the hotel regarding their acceptance of pets. CruiseCaller will not be responsible for the pet policy. The commuters can directly connect the hotel & confirm their pet policies, including fees and restrictions on breeds and sizes.

Policies on Hotel Changes, Cancelations, and Refunds

The request for any changes or cancelations must be made by contacting our customer service number.

Hotel Confirmation

Hotels may require up to 24 hours to provide a confirmation number for your reservation, which starts from the moment you book on CruiseCaller's website. Once your reservation is confirmed, we will send you an email notification. If you do not receive any communication from us, please get in touch with reservations@Utility.Settings.PortalDetails[0].BrandName.com and provide your confirmation number and contact information. Please confirm your hotel reservation 24 hours before check-in. Sometimes, hotels are not provided with the details about the guest until 72 hrs before arrival. However, once you receive the final confirmation email or voucher, consider your reservation is guaranteed. We suggest you to connect to the management directly within three (3) days of your scheduled arrival to confirm your information.

No-Show Policy

You must check-in for your reservation with prior notice to be considered a No-Show. In such a case, you may lose the entire prepaid or deposit amount of your booking or be charged a penalty, depending on the hotel's restrictions. If you know, you won't be able to check in; please get in touch with the hotel directly to inform them.

ADDITIONAL POLICIES ON CHANGES AND CANCELATION

• Cancelation or modification of a reservation may result in fees charged by both CruiseCaller and the hotel property.
• During seasonal peak dates or special events, hotels may change their cancelation policies, resulting in additional fees.
• Any changes in the number of rooms, dates, or other modifications are subject to the hotel's policy and may result in fees.
• The travelers can’t use the credits for unused room nights due to early departure.
• Extended stays may require a new reservation, as the initial room price is not guaranteed.
• Refunds for cancelations, no-shows, or early departures are at the discretion of CruiseCaller and its hotel suppliers.
• CruiseCaller reserves the right to be indemnified by you for any losses, damages, costs, charges, and expenses resulting from any cancelation for any reason.
• If you encounter any issues during check-in or check-out, please get in touch with CruiseCaller for assistance.

Payment, Taxes, and Fees

When you book a hotel, the amount charged to your credit or debit card includes taxes and fees. This amount covers the taxes payable by the hotel for your reservation, such as room, sales, value-added, occupancy, excise, and other similar taxes. CruiseCaller recover these taxes on behalf of the hotel.

There are some destinations, where the tax amount includes the service fee that tourists need to pay which is imposed by the Government or other fees at the hotel as required by law but it does not get paid directly to the taxing authorities.

• We estimate and include an amount for taxes paid to the hotel regarding your reservation in your charge. However, this amount may differ from the actual tax amount paid to the hotel. As a part of our service fee, we retain the difference between the estimated and actual tax amount, which is included in the taxes and fees charge.
• The charge for taxes and fees is subject to variation and depends on various factors, such as the hotel where you will be staying, the amount we pay to the hotel, and the profit we retain, among other factors.

CruiseCaller charges a booking service fee of up to $32 per night per room for new reservations. If you make any changes, cancellations, or refunds to your hotel reservation, CruiseCaller will charge a service fee of $25 per room per night in addition to the supplier's penalty fees.

We do not act as vendors collecting and remitting taxes to applicable tax authorities. Moreover, the applicable taxes are included by the hotel suppliers & the billed amount is sent to us, and then it gets directly paid to the vendors. CruiseCaller does not serve as a co-vendor associated with the vendor, however we help to book or reserve your travel arrangements. Taxability, tax rates, and types of taxes vary by location.

There are some transactions, including hotels that come under specific jurisdictions, the charge for taxes and fees includes the tax that we need to collect and exempt to the jurisdiction for the tax bill on amounts we hold and claim as compensation for our services.

We can’t provide discounts for the ("GST") on Canadian products for customers who have booked Canadian hotel accommodations through our services or for Value Added Tax ("VAT") or comparable taxes imposed by countries outside the United States.

Currency conversions during the booking process are based on estimated exchange rates and should be used only as an approximate guide. However, these rates include the estimated base room charges. The travellers may need to pay the resort fees, cleaning fees, per night room tax calculated daily, and incidental charges such as phone calls, movies, games, meals, wet bar, and parking.

Source of Inventory

CruiseCaller has collaborated with several third-party providers to source their inventory to offer you a vast array of hotel and accommodation options. Some of these suppliers may have terms and conditions that apply to your booking.

RULES AND REGULATIONS FOR CAR BOOKINGS

• A non-refundable service fee of up to $25 is charged during car rental booking. Car rental insurance, if purchased, will also be billed at the time of booking.
• You will need a valid driver's license and credit card (or other pre-approved payment methods) are required during car rental pickup. An International Driver's Permit may be required if the driver's license is not in English and the rental is in the U.S. The majority of the rental companies need a Commercial Driver's License to rent a full-size van.
• Changes or cancelations to car rentals are subject to additional fees by CruiseCaller and the car rental supplier.
• You are responsible for the full payment of the car rental, including all taxes, fees, and surcharges, at the time of drop-off and charges arising from any car damages.
• Moreover, those who applied for the renters but do not meet the minimum age requirement will not be eligible for car rental.
• Additional taxes and service fees may be levied by the car rental agency at pickup time. Before renting, please confirm all fees and rental details with the agency.
• Car rental reservations are non-transferable from one person to another.
• To obtain additional equipment, such as child safety seats and navigation systems, it is necessary to request them in advance and keep in mind that they are subject to availability.

Please note that daily rates are based on a 24-hour reservation period, while weekly rates indicate a reservation period of 5-7 days. If you return the car at a different time, date, or location than reserved initially, the car rental supplier may charge an additional fee. If, for example, you rent the car for 27 hours, you will be charged based on the daily rate in addition to the supplier's hourly rate, half-day rate, or full-day rate for the additional 3 hours.

Criteria for Drivers

The drivers must:

• Minimum age requirement
• Valid driver's license
• Clean driving record
• Credit card in the driver's name.

Policies for the Payment of Taxes and Fees

• Please be aware that all fees charged by CruiseCaller for car rental reservations are non-refundable.
• If you need to cancel or make changes to your reservation, a $10 service fee will be charged by CruiseCaller.
• To avoid any issues, we recommend contacting the car rental supplier or contacting us via email to check for any restrictions on using a debit card.
• Some rental companies may not accept debit cards as a valid payment, which could result in your rental being denied.
• There may be additional restrictions for residents, so we suggest verifying with CruiseCaller or the car rental company before making a reservation.
• Misrepresenting any information may void the company's liability, and you may be held responsible for any damages or injuries that occur as a result.

VACATION PACKAGE RULES & REGULATIONS

CruiseCaller reserves the right to modify its Vacation Package Terms & Conditions without prior notice.

• Payment in full indicates your final acceptance of CruiseCaller's Vacation Package Terms and Conditions.
• All vacation packages are non-refundable and non-transferable.
• All prices are displayed in USD (United States Dollars).
• If any changes are made to CruiseCaller's Vacation Package Terms & Conditions, the updated terms will take effect on the date they are posted on our Site. Any prior policies and Terms & Conditions for individual travel products included in the Vacation Package are superseded by the revised Terms & Conditions, which have updated change and cancelation policies.
• At the time of booking, your credit card will be charged for the entire amount of your CruiseCaller vacation package.
• No part of the vacation package (such as price, availability, and travel dates) is guaranteed until payment is received for the complete Vacation Package.

Important Documents, Rules, and Other Requirements

• Proper documentation, such as a government-issued ID and proof of citizenship, are mandatory for international travel (excluding the United States of America), and specific destinations may require transit visas.
• It is your responsibility as a customer to ensure you have the required travel documents.
• A government-issued photo ID is necessary for security checks at airports, hotels, attractions, car rental pickups, and any other travel-related products as deemed necessary by the suppliers.
• For US citizens traveling internationally, a valid passport is required. Failure to provide complete and proper travel documents may result in denied boarding or delayed travel without any refund for unused portions of your CruiseCaller vacation package.
• Once a booking is confirmed, individual travelers cannot be added or deleted from any CruiseCaller Vacation Package. All travelers reserved on a single booking must travel on the same itinerary.
• It is not allowed to make name changes, transfer reservations, or modify them to another name or destination.

For any additional inquiries, please get in touch with the relevant local consulate of the countries you visit.

Cancelation by Travel Suppliers

The CruiseCaller Vacation Package comprises services from different travel service providers, such as airlines, hotels, or rental car companies. If any providers cancel a portion of your Vacation Package, we will try to arrange an alternative. However, we are not responsible for any reimbursement of money paid by you or any incidental, consequential, or other damages resulting from the travel supplier's failure to perform its obligations. Additionally, we cannot guarantee the accuracy of information provided by third parties.

Frequent traveler miles or points may or may not be available for any portion of the Vacation Package.

Please be advised that special requests are not guaranteed, but we will try to accommodate them and pass them on to the respective travel service providers.

Details about Pricing, Taxes/Fees, and Payment

CruiseCaller will charge a service fee of $50 per passenger to book the flights, $35 per room for a night on hotel bookings, and up to $25 for car rental bookings for new reservations.

Prices and availability are only valid for a vacation package and cannot be broken down for each component due to contractual obligations.

All prices listed include applicable taxes and fees for airfare, hotel, car rentals, and activities. Additional charges such as fuel, baggage, seat reservations, security, hotel incidentals, and service fees may also apply and are the traveler's responsibility. Customers are advised to contact the respective Travel Supplier directly for further information on such surcharges. Government entry/exit fees may also apply depending on the destination.

The vacation package price list excludes waivers for collision damage, liability & accident insurance, protection sky racks, drop-off charges, child seats with safety, or charges such as movies, telephone, energy surcharges, and taxes. These charges must be paid at the check-in counter for the hotel or car rental pickup location.

On the other hand, the travellers need to make a full payment using a valid credit card at the time of reservation/booking. CruiseCaller accepts all major credit cards with verified billing addresses in the United States or Canada. By providing a credit card, customers authorize CruiseCaller and third parties to charge the amount of the vacation package booking.

You need to provide a valid credit card to the travel suppliers that needs to be presented at the car rental pickup location and at the hotel during check-in to confirm authorized card usage and secure any extra charges. The cardholder must be the same person & the name should be on the booking list. On the other hand, the debit cards may not be accepted by some travel suppliers, so it is recommended to check with the respective Travel Supplier beforehand.

Policies for Vacation Package Cancelations, Changes, and Refunds

To make changes or cancel your CruiseCaller vacation package, please get in touch with us before your departure, not the individual Travel Suppliers. Visit our "Contact Us'' section for more information.

As your vacation package gets confirmed and booked, there are some components that may not be refundable. Cancelation rules for each travel product component that makes up the package apply.

You cannot add or remove individual travelers from your CruiseCaller vacation package after booking, and all travelers listed on a single booking must travel together on the same itinerary.

The flyers are responsible for cancelation fees, that will get evaluate by CruiseCaller along with the travel suppliers for hotel reservations, flight tickets, car rental bookings, and other travel services.

For instance, you may not get permission to make partial changes or cancelations for a single product which is part of the package by the travel suppliers. In such cases, all services, such as car, air, and hotel, must be modified at the same time. Contact an CruiseCaller customer service representative & get more information on your vacation package.

Once your trip has started, changes and refunds will not be allowed for early check-out, unused portions of the vacation package, and car rental returns.

CruiseCaller charges a service fee to implement any changes or cancellations to a vacation package. However, the charges are based as per flyer, per ticket for flights are upto $100, for car bookings $10, and $25 per room per night towards hotels, including any applicable fare differences and fees charged by the Travel Supplier.

Cancellations and Refund

If a portion of your vacation package is eligible for a refund, the refund will be the original amount paid minus any applicable cancellation fees. However, there will be no refund for any part of the package that has been partially used or not used.

Airline Component Policies

• The airline ticket(s) you purchase are subject to specific rules and restrictions outlined in the airline's Terms & Conditions.
• Many airline tickets are non-refundable and cannot be changed or transferred.
• Any changes or requests for changes to your ticket(s) are subject to availability and limitations imposed by the Travel Suppliers, particularly during peak travel periods.
• Changes to the origin and destination cities are prohibited for CruiseCaller vacation packages.
• The number of travelers on a booking cannot be changed.

Hotel Component Policies

• The hotel reservation you make through CruiseCaller is subject to the hotel's own Terms & Conditions, which include specific rules and restrictions.
• It is impossible to change the hotel property itself, but in some instances, you may be able to change the room category. Please get in touch with CruiseCaller for more information on such changes.
• For some hotels, your reservation may not be eligible for a refund after your reservation is confirmed. It is recommended that you check the hotel's cancelation and change policies before making a booking.
• During your stay at the hotel, you will be responsible for any incidental charges, such as those for internet access, telephone usage, surcharges for energy, entertainment, resort fees, room service, fees for parking, and various services offered by the hotel.

Car Rental Component Policies

• The terms and conditions of your car rental reservation include specific rules and restrictions that apply to your booking.
• Please note that car categories booked cannot be demoted (i.e., mid-size to the economy), and the travellers can not claim refund for an unused car rental, in part or its entirety.
• You will be responsible for any additional charges not included in your booking and need to make a direct payment to the car rental company at the time of car pickup location. These charges may include but apart from fuel, other options are fuel plans, injury, minor safety, collision damage or theft, and protection. The other things are taxes at the airport and fees, charges for overtime and drop-off, ski racks, GPS, and other optional items, if any.

Please review your car rental reservation's specific terms and conditions for more information.

Activities Component Policies

The terms and conditions of activities bookings include specific rules and restrictions for your reservation. These can vary depending on the activity provider and the nature of the action itself.

Responsibility

CruiseCaller acts solely as an intermediary between the customer and third-party travel suppliers to provide travel-related services such as air transportation, car rental, accommodations, and tours. Using CruiseCaller' Site, you agree to waive any claim against CruiseCaller, its subsidiaries or affiliates, and their officers, directors, agents, contractors, or employees. Neither CruiseCaller nor its subsidiaries, affiliates, officers, directors, agents, contractors, or employees shall be held responsible for the following:

• Any injury to a person or loss of or damage to property due to negligence, defect, or wrongful act or omission of transportation companies, suppliers, or vendors;
• Any issues during enjoyment, mentally unfit, inconvenience, or similar situations;
• Any flight departure delays, modifications in fares and rates, alternatives for accommodations, missed connections, terminations of service;
• Any dual bookings or tickets or cancellations beyond CruiseCaller' reasonable control; and
• Any claims arising from or associated with any mode of transportation, services, or other features performed or resulting in connection with any package component.

Your only recourse, if any of them, is associated with the specific travel supplier regarding your claim for that travel product and service, not with CruiseCaller. CruiseCaller highly advises you to purchase travel protection, which can assist you in recovering certain change and cancelation fees. We suggest purchasing travel protection from our travel protection provider by adding trip protection to your CruiseCaller vacation package. Please note that travel protection payouts are subject to coverage limits. For complete information and details, please carefully review the "Travel Protection Terms & Conditions." Modifications to your travel plans may require adjustments to your coverage. If your plans change, we recommend contacting our travel protection provider to ensure that your policy's coverage is suitable.

Documents

Unless otherwise specified, we will send all electronic documentation and confirmations to the email address on file.

Policies on Submissions, Feedback, Reviews, and Comments

CruiseCaller values your feedback and encourages you to share your reviews and comments on travel products and services offered by suppliers and vendors and our services as a travel agency.

However, we reserve the right to review, edit, censor, prohibit, or remove any information we consider inappropriate or violating our Terms & Conditions.

By submitting any comments or reviews, whether through our Site, social media, or other means, you grant CruiseCaller a nonexclusive, worldwide, royalty-free, perpetual, irreversible, and fully authorised right to use or reproduce followed by translate, distribute, publish, create anything with same perspective, publicly display and perform such submissions, including any graphics or likeness that you submit.

You acknowledge that your submissions are non-proprietary and non-confidential, and we are not responsible for any submissions posted by you or any third party.

We reserve the right to attribute your name and hometown to your reviews or comments at our discretion and to share such submissions with our suppliers.

We also reserve the right to pursue legal action against any individual or entity that violates these Terms & Conditions by disrupting your or our rights in the Submissions. If you disagree with these Terms & Conditions, please do not provide us with any Submissions.

By submitting content, including but not limited to comments, reactions, and reviews, on our Site or associated platforms, you agree and acknowledge that you:

• Are a potential service user and will be solely responsible for the content of your submissions.
• You grant CruiseCaller the right to use your submissions as stated above and acknowledge that such use will not infringe upon the intellectual property rights of any third party.
• You accept full responsibility for any loss, damages, or other adverse consequences resulting from any infringement of copyright, trademark, proprietary rights, or any other loss resulting from your use of our website or CruiseCaller' use of your submitted content.

You are not allowed for posting or transmitting to or from this Site:

1. You are forbid from posting or passing on any content that is unlawful, threatening, defaming, obscene, indecent, inflammatory, pornographic, or profane. You are also prohibited from posting any content that may encourage criminal acts or omissions, civil liability, or any other violation of the law.
2. Commercial content or documents, including advertising and soliciting funds, are strictly prohibited. Additionally, you are not allowed to post any content that infringes or violates any trademark, copyright, or other proprietary rights of our affiliate partners or third parties.
3. Any loss is solely your responsibility or damages arising from violating these terms and conditions or any other restrictions. By posting any content on this Site, you acknowledge that you are solely responsible for any harm that may result from your actions.

You acknowledge and agree that CruiseCaller may, at its sole discretion, use, publish, or delete any content you submit without your consent or compensation. If you have submitted multiple reviews for a specific hotel, CruiseCaller reserves the right to consider only the most recent review eligible.